SHIPPING & ORDERS
HOW DO YOU PROCESS MY ORDER?
Most orders process within 12 hours of when they are placed. Tracking information will also be emailed to you once your order has shipped.
WHERE DO YOU SHIP?
Currently, we only ship to the Contiguous United States, which includes all States except for Hawaii and Alaska. We do not ship internationally.
TRACKING INFO SHOWS MY PACKAGE HAS BEEN DELIVERED, BUT I HAVE NOT RECEIVED MY ORDER.
We are sorry to hear that. Please get in touch via the CONTACT US page or email email@example.com and an account specialist will assist you.
CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
Our automated system helps to package and ship products as quickly as possible. Once you place your order, we won’t be able to make any changes, as it’s already being processed.
WHAT SHOULD I DO IF I HAVE A PROBLEM WITH MY ORDER?
Please get in touch via the CONTACT US page or email firstname.lastname@example.org and provide us with your order number and details. We’ll do our best to assist you right away.
HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
Once your order is submitted, you’ll be directed to a confirmation page with your order number. If you’ve reached this page, we are either reviewing your payment information or your order has been processed. You’ll also receive an email confirming that we have received your order. Once your order is shipped, you’ll receive an email with shipment confirmation and tracking information.
MY PACKAGE IS MISSING OR IS BEING RETURNED TO HANGING GARDENS MARKET.
Sorry to hear about the inconvenience. Please reach out via the CONTACT US page or email email@example.com and we will do our best to help you.
WHAT IS YOUR RETURN POLICY?
You can return all UNOPENED items within 14 days. Once we receive your item, it will be inspected and then a refund will be issued after the inspection is complete. Please be mindful, like any grocery store, we can’t accept opened items because it creates quality concerns and potential health risks. Please visit our RETURN POLICY page for more details.
I CAN'T ACCESS MY ACCOUNT
We’re so sorry to hear that! Have you tried resetting your password? If not, please visit the login page and enter the email address you used to create your account, and click 'forgot password'. We will email you a link to reset your password. If that’s not the case, check which account you’re logged into to make sure it’s your main account.
HOW DO I RESET MY PASSWORD?
Please visit the login page and enter the email address you used to create your account, and click 'forgot password'. We will email you a link to reset your password.
HOW DO I CHANGE MY EMAIL OR SHIPPING INFORMATION?
Please login to your account. There, you can update all of your account information, including your email and shipping addresses.
WHAT IS CALIFORNIA PROPOSITION 65?
California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers’ safety and hope that the information below helps with your buying decisions.
We are providing the following warning for products linked to this page:
WARNING: This product can expose you to chemicals, including lead, which known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
Note: Some products sold on this site are packaged in bottles that contain bisphenol A (BPA). For those products the following warning applies:
WARNING: Many cans containing foods and beverages sold here have epoxy linings used to avoid microbial contamination and extend shelf life. Lids on jars and caps on bottles may also have epoxy linings. Some of these linings can leach small amounts of bisphenol A (BPA) into the food or beverage. BPA is known to the State of California to cause harm to the female reproductive system. For more information, go to https://oehha.ca.gov/proposition-65.
HOW CAN I RATE OR REVIEW A PRODUCT I HAVE PURCHASED?
Find the product you would like to review and click “Review” section in the product description below the picture. You can write a review there.
WILL YOU EXPAND YOUR PRODUCT SELECTION SOON?
Yes, we are working aggressively to bring you more offerings in the coming weeks. We have many healthy and delicious items on the way. Sign up for our newsletter to hear about our new products and special promotions first.
HOW DO WE CHOOSE OUR BRANDS?
We are passionately committed to creating a world that is free of genetically modified organisms, or GMOs. We believe everyone has a right to know what they are eating and what chemicals are used in the foods they consume every day. That’s why we have carefully screened our products to ensure we do not carry any GMO foods. We also focus on providing USDA Certified Organic options wherever they exist. Genetically Modified Organisms are prohibited under the USDA Organic guidelines.